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The Ins and Outs of Safe Drive-Away Time
Original article from: http://www.usglassmag.com/ by Bob Stenzel When your customer drives away after a windshield replacement, he is relying on your skills and attention to detail to provide a safe installation. As a shop owner or technician, you already understand the high level of responsibility required to perform a quality installation that will keep your customers … Read more
Quality Questions: Inside One Group’s Efforts to Make a Change
Original article: http://www.usglassmag.com/ by Penny Stacey At the recent Auto Glass Week™ event in Memphis, Tenn., National Windshield Repair Association (NWRA) president Kerry Wanstrath presented some information the association has found in recent months in the area of repair quality. The NWRA has conducted a good deal of research about this issue and Wanstrath took the … Read more